CATNet - ASP.Net Customer Relationship Management Portal
SaaS / Web Data Analytics Platform / ASP.Net / SQL / AJAX / D3.js / LINQ / VOIP / 3rd Party APIs
Create a web-based platform that would integrate inbound & outbound call volume with web-based live web chat & email campaigns with an integrated data analytics platform.
- Integrated VOIP (hardware) into ASP.Net (connecting +100,000 inbound/outbound VOIP Calls and 1000s of live chats per day from clients web-site)
- Reporting and Analytics (D3.js)
- R Packages (Statistical Computing)
- Winner of the American Teleservices Association's "Technovation" Award
Custom built ASP.Net/SQL based CRM solution to meet the specialized needs of large finanical institutions. CAT.Net support the home equity products for Bank of America, Citi, Aames Home Loan.
Streamlied business processes and improved customer services levels by creating the database and web technology that supported "channel of choice" for bank customers. By integrating live web chat, inbound, outbound and email into a web-based agent portal, customer aqusition and retention were signficantly higher among call centers using CAT.Net. CAT.Net won the American Teleservices Association's "Technovation" Award.GEON Projects